Payment help & refunds

Updated 27 October 2026

If checkout fails or confirmation is delayed, use Check access before paying again. Keep the order and payment IDs from Razorpay. A checkout popup closing is not proof of payment or entitlement.

For duplicate charges, missing access or a product problem, contact support@prepoff.com and include the payment ID and a description of the issue. Do not send card details or passwords.

Refund requests are reviewed against the transaction and the reported problem. No automatic refund period is promised on this page. Any consumer rights that apply remain unaffected. A processed full refund removes access purchased by that payment; it does not delete your separate purchases.